Returning the device & materials

Our interviewer will return to collect the device, charger and questionnaire.

The email address you provided will receive an £20 e-voucher within the next 5 working days. If no email was available then the giftcard will arrive within the next 2 weeks having been despatched within 5 working days.

Contact the helpline if you need to rearrange collection.

If you have the unfortunate event of losing your device please let us know as soon as possible so we can take the necessary steps to deactivate it. 

Finally, if it has been some time since you were due to return the device and you have been unable to catch our interviewer, or have found a lost device, then please let us know. We will be able to provide a recorded postage envelope to return the device and in return will provide you with an e-voucher upon return.

If you have any issues or questions, please contact us. We aim to respond to queries within 24 hours.